Privacy Policy

CuspCAD Dental Design (“CuspCAD”, “we”, “us” or “our”) is a Portugal-based remote dental CAD design service supporting dental laboratories with digital dental design workflows.

For privacy-related questions or requests, you can contact us at info@cuspcad.com.

Depending on how you interact with CuspCAD, we may process business contact information such as your name, laboratory or company name, email address, telephone number, correspondence and information necessary to manage a design request or business relationship.

When you submit a dental design case, we may also process the digital files and technical instructions required to perform the requested CAD design service.

Case files may include formats such as STL, PLY, OBJ or other digital dental files, together with case-specific technical instructions required for design.

CuspCAD asks laboratories to submit only the information necessary for the requested design service and to avoid including unnecessary patient-identifying information.

Laboratories should use a case code or other non-identifying reference whenever possible and should remove unnecessary patient identifiers before submitting files to CuspCAD.

Removing a patient name does not necessarily make a dataset fully anonymous. For this reason, laboratories remain responsible for ensuring that the information they submit is appropriate for the intended processing and complies with their applicable data protection obligations.

We may process information where necessary to:

• provide requested dental CAD design services;
• communicate about cases, revisions and delivery;
• manage quotations, payments and business administration;
• respond to enquiries and support requests;
• maintain the security and integrity of our services; and
• comply with applicable legal obligations.

The applicable legal basis depends on the context and may include performance of a contract, steps taken before entering into a contract, compliance with legal obligations, or legitimate interests associated with operating and protecting our business.

Information may be provided to CuspCAD through email, WhatsApp or other communication or file-transfer methods agreed with the laboratory. Please do not send unnecessary patient-identifying or other sensitive information through these channels.

Dental case files may be retained for up to six months where necessary for operational purposes, case continuity, quality review or revisions, after which they are removed in accordance with our retention practices unless a longer period is required by law or another legitimate reason applies.

Business, transaction and accounting records may need to be retained for different periods where required by applicable law.

We do not sell personal data.

We may use service providers that support our communications, hosting, file transfer, business administration or other technical operations. Information is shared only where reasonably necessary for those services or where disclosure is required by law.

Some providers may process information outside Portugal or the European Economic Area. Where applicable, appropriate safeguards should be used in accordance with data protection law.

We take reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Subject to applicable law, individuals may have rights concerning their personal data, including rights of access, rectification, erasure, restriction, objection and data portability, as applicable.

To make a privacy request, contact info@cuspcad.com. We may need to verify the request before acting on it.

You may also have the right to lodge a complaint with the competent data protection supervisory authority.

CuspCAD does not currently use advertising or analytics cookies on this website. If we introduce non-essential cookies or similar tracking technologies in the future, this policy and any required consent mechanism will be updated accordingly.

We may update this Privacy Policy when our services, data practices or legal requirements change. The latest version will be published on this page with the date of the most recent update.